Council perspectiveThe Council has taken a three-step approach to digitisation:The FutureGoing forward the Council is focussing on:1. Enhance and improve the Council website regarding accessibility and ease of interaction2. Continue the channel shift to provide citizens and users key on-line services3. Develop that support what people wish to do in their civic life: citizen centred digital services· Continued modernisation and digitisation.· Learning lessons from the private sector: what has worked and what has not.· Develop Councillor diversification to ensure that the Council fully reflects the regional diversity.7"Lead European large scale organisations invest 12% to 14% of their IT budget on digital. The public sector spends 5.3% of their IT budget on digital."
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