Some described digital disruption as the digitisation of the end to end process with the ability to change the look, feel and access to the service to suit one's needs.Successful business transformation enabled by digital requires a complete shift in mindset from continuous to quantum improvement. The disruptive norm will be a 100 times improvement in innovation, at a tenth of the previous cost with a 100 fold improvement in value to the citizen or user. In summary it can be argued that the new value proposition dramatically displaces the value delivered by the incumbent or service.5Salon discussion pointsWhat is digital disruption?"The disruptive norm will be a 100 times improvement in innovation, at a tenth of the previous cost with a 100 fold improvement in value to the citizen or user."
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